Using contextual evaluation, scenario alignment, automation, and AI in non-technical assessments it is possible to get the right candidates for customer service responsibilities. Customer service is the invisible spell that can open even the most stubborn gates of customer happiness and satisfaction. The treasure mine of long-term relationships lies in the magical words that a
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March 28, 2022
Non-technical Assessment for Measuring Customer Service Performance
- By : Otomeyt
- Customer Service Assessment, Employ Assessment, Human Resource Management
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March 21, 2022
Build Great Tech Teams Through Coding Skills Assessment
Let’s start this discussion by observing some exciting findings in a recent McKinsey Global Survey on future workforce needs. Here, it was seen that almost nine in ten executives and managers say their organizations either face skill gaps already or expect gaps to develop within the next five years. Yes, skills and spot-on skills that
- By : Otomeyt
- coding skills assessment, Skill Assessment, Tech Skill
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March 14, 2022
Hire Better Candidates Faster Using Online Video Interview Platform
Life before 2020 and after 2020 had one primary dividing line that will never go away. We all were put in video conferencing boxes of various sizes and stripes. Everything somehow shrunk into a video conferencing box from work, family gatherings, special occasions to business meetings and even job interviews. That also means we needed
- By : Otomeyt
- Human Resource Management, interviews, Recruitment, video interview
- 0 Comments
March 14, 2022
Applicant Tracking System: Everything You Need to Know About ATS System
Recruitment is a crucial part of every human capital function in any organization. This is where the best-possible candidates are pooled, assessed, selected, and onboarded for the organization’s goals. But this is also a stage where substantial time, money, and effort can get wasted. Usually, this happens when the HR team does not have a
- By : Otomeyt
- HR Technology, Human Resource Management, Recruitment, Tech Hiring
- 0 Comments
March 9, 2022
A New Role for the CHRO
The CHRO’s expertise, role, and skills have seen many seasons. But the traditional role never moved towards the strategic room of the business. Instead, it was always more administrative, tactical, and thankless in many ways. Not anymore. Not in the new business landscape, especially where the most significant competitive advantages are the two Ts –
- By : Otomeyt
- Human Resource Management
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February 28, 2022
Importance Of Diversity And Inclusion For Business Growth
The rampant and robust surge in conversations around diversity and inclusion indicates that businesses cannot ignore the imperatives and expectations of today’s workforce and society. As a result, stakeholders and talent-pools of all kinds have been putting a new spotlight on diversity and inclusion (D&I). Why do diversity and inclusion matter? When it comes to
- By : Otomeyt
- Diversity and Inclusion, Human Resource Management, Recruitment
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February 21, 2022
Employee Wellness Programs that Work
A family that eats together laughs together, works together- stays together. The same truth can be extrapolated for modern enterprises. When employees are in an environment that proactively cares for their well being – emotional, physical, mental, professional, and spiritual- they have no reason to complain or not to stay together. Employee wellness programs are
- By : Otomeyt
- employee engagement, Employee wellness programs, Human Resource Management, Mental health, Recruitment
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February 14, 2022
Top Employee Engagement Strategies that Every Manager Needs
What is tuning off employees today? Is it less money? Is it the furniture? Is it the quality of coffee in the canteen? Is it the sketchy quality of the video-conference meeting? It can be anything. It can be an answer that lies in plain sight, but sometimes we still fail to see it. Engaging
- By : Otomeyt
- employee engagement, Human Resource Management
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February 7, 2022
The Increasing Importance of HR Analytics
As any successful and wise business leader would tell you, the best crystal ball is not some fuzzy globe but a sharp microscope. Smart leaders plan the future based on insights that the rear-view mirror shares very generously – provided one knows where to look. This truth cannot be more relevant for HR in the
- By : Otomeyt
- Employ Assessment, HR Technology, Talent Acquisition
- 0 Comments
January 31, 2022
The Digital Transformation of HR
It is a new HR avatar powered by the DNA of skill assessment platforms and automation in recruitment, and talent development. If HR was considered the backyard or talent orchard of a business some years back, there was some bitter truth in it. Often, HR was all about administrative processes around employees. It was not
- By : Otomeyt
- HR Technology, Human Resource Management, Recruitment, Tech Hiring
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